Privacy Policy

Last updated: 19th February 2026

Turtle & Wolf Makers & Crafters (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy outlines how we collect, use, store and protect your information when you visit or make a purchase from www.turtleandwolf.com.au.

1. Information We Collect

When you purchase from our store, we collect the personal information necessary to complete your order, including:

• Full name
• Billing and shipping address
• Email address
• Phone number (if provided)
• Order details

When you browse our website, we automatically receive certain information such as:

• IP address
• Browser type
• Device information
• Pages visited

This information helps us improve site performance and customer experience.

2. How We Use Your Information

We collect and use your information to:

• Process and fulfil orders
• Communicate about your purchase
• Provide customer support
• Improve our website and services
• Send marketing communications (only if you opt in)

We do not sell, rent, or trade your personal information.

3. Marketing Communications

If you opt into our mailing list, we may send occasional emails regarding:

• New product launches
• Studio updates
• Promotions

You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at:

hello@turtleandwolf.com.au

4. Consent

By providing personal information to complete a transaction, we understand that you consent to us collecting and using it for that specific purpose.

If we request your information for marketing or secondary purposes, we will ask for your express consent.

You may withdraw your consent at any time by contacting us at:

hello@turtleandwolf.com.au

5. Shopify Hosting & Payment Security

Our store is hosted on Shopify Inc. They provide the secure e-commerce platform that allows us to sell our products to you.

Your data is stored through Shopify’s secure servers, databases, and protected infrastructure.

If you complete your purchase via a direct payment gateway:

• Your credit card information is encrypted
• Payments are processed according to PCI-DSS security standards
• Payment information is only retained as long as necessary to complete the transaction

For more information, please refer to:

Shopify Terms of Service
https://www.shopify.com/legal/terms

Shopify Privacy Policy
https://www.shopify.com/legal/privacy

6. Third-Party Services

We use trusted third-party providers for services such as:

• Payment processing
• Shipping
• Email marketing
• Analytics

These providers only collect and use information necessary to perform their services.

Some providers may be located outside Australia. In these cases, your information may be subject to the laws of that jurisdiction.

Once you leave our website or are redirected to a third-party platform, you are no longer governed by this Privacy Policy.

7. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from:

• Loss
• Misuse
• Unauthorised access
• Disclosure
• Alteration

However, no online transmission is 100% secure.

8. Your Rights (Australian Customers)

Under Australian Privacy Principles and Australian Consumer Law, you may:

• Request access to your personal information
• Request correction of inaccurate information
• Withdraw marketing consent

To make a request, please contact:

hello@turtleandwolf.com.au

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Changes will take effect immediately upon posting to this page.

10. Contact Us

For any privacy-related questions, please contact:

Turtle & Wolf Makers & Crafters
hello@turtleandwolf.com.au